Refund policy

Return & Refund Policy

30-Day Satisfaction Guarantee

At our store, we want you to shop with complete confidence and peace of mind. That’s why we offer a 30-day return guarantee starting from the date your order is delivered.

If you are not satisfied with your purchase, you may request a return within this period by following the conditions listed below.

Products Eligible for Return

To be eligible for a return, the product must meet the following requirements:

  • Be unused

  • Be in its original condition

  • Include all accessories

  • Include the original packaging in good condition

  • Show no signs of wear, damage, or misuse

Products Not Eligible for Return

For hygiene, safety, and health reasons, some products cannot be returned.

This includes:

  • Personal care products that have been opened or used

  • Hygiene-related products that show signs of use

  • Gift cards

  • Downloadable digital products

  • Items damaged due to misuse or improper handling

Important – Personal Wellness Products

Our wellness devices are classified as personal-use products.

For hygiene and safety reasons:

  • We cannot accept returns of products that have been used.

  • We cannot accept returns of opened products that show signs of use.

  • The product must be in new condition to qualify for a return.

This policy helps us maintain the highest standards of safety and quality for all our customers.

How To Request A Return

To start a return request:

  1. Contact us first at: infoisnovas@gmail.com

  2. Provide your order number

  3. Explain the reason for your return request

  4. Include proof of purchase

Important:

Please do not send your product back without prior authorization.

Unauthorized returns may be rejected.

Refund Process

Once your return is received:

  • Our team will inspect the product

  • We will notify you if your return has been approved

  • Approved refunds will be issued to your original payment method

Refunds are typically processed within 5–7 business days.

Please note that the time required for the funds to appear in your account may vary depending on your bank or payment provider.

Partial Refunds (If Applicable)

Partial refunds may be issued if:

  • The product shows signs of use or handling

  • The original packaging is significantly damaged

  • Accessories or components are missing

  • The return does not meet all eligibility requirements

Exchanges

We only replace products if they:

  • Arrive defective

  • Arrive damaged

  • Have a manufacturing issue

If you need assistance with an exchange, please contact us at:

infoisnovas@gmail.com

Return Shipping Costs

Return shipping costs are the responsibility of the customer.

We recommend using a shipping service with tracking information.

For items valued over $75 USD, we recommend using a trackable or insured shipping service.

Safe Delivery Guarantee

If your product arrives:

  • Damaged

  • Defective

  • Incorrect

We will send you a replacement at no additional cost.

Our Commitment

Our goal is to provide you with a safe, reliable, and satisfying shopping experience.

If you have any questions about returns or refunds, our support team is always happy to help.